With the coronavirus (COVID-19) situation changing daily we thought it best to drop you all a brief message with our current plans as we believe it's important to be transparent about how Action Express Milton Keynes is responding to the outbreak. Our philosophy as a business is to approach this situation with empathy and urgency; our top priority being the health and safety of our employees and other communities we have contact with, such as our customers and suppliers etc. We are transmitting any new communications via our Mail Chimp account so if you would like to be added or would like to add any of your colleagues please just email us and we can add you onto the address book for this - Info@aexgroup.co.uk
Given how rapidly the outbreak is evolving, we expect to be re-assessing our approach constantly to ensure the health, safety and wellbeing of our employees and customers is maintained, whilst at the same time keeping any disruptions to a minimum.
If, due to the coronavirus, services are affected, we will inform our customers immediately where possible so please make sure we have your up to date details.
To minimise the chance of spreading or catching the virus we are implementing the following changes to delivery procedures:
Ask where they would like you to place the goods maintaining a 2-meter distance from business staff wherever possible.
Explain that because we are taking extra precautions over Coronavirus, we do not require a signature.
Ask the recipient’s name and enter into the name field.
Enter CV into the signature field.
Place parcel on doorstep – Pallet to be discussed with customer
Step back two meters.
Explain to occupant that due to extra precautions over Coronavirus we will not requiring a signature.
Ask their name and enter into the name field.
Enter CV into signature field.
If no one answers door – we will card in the normal manner and return it to the depot.
Leave in a safe place.
Put a card through the door stating where parcel left.
Take a photograph showing the parcel/pallet and surrounding environment to identify location.
Please note that some addresses are requesting that drivers stay in their vehicles; we will endeavour to keep you informed of any delays or issues as they happen.
HOWEVER, that's enough gloom and doom! On a much more positive note, we continue to be busier than ever, and we are working very hard to keep any disruption to supply chains to a minimum.
If you have any specific queries or questions, please do not hesitate to contact us - Info@aexgroup.co.uk